Refund and Returns Policy
Last updated: 9 May 2026
At IPTV Switzerland we want every customer to be happy with their subscription. If something is not working as expected, we will do our best to fix it, and if we cannot, we will refund you under the terms below.
7-Day Money-Back Guarantee
You may request a full refund within 7 calendar days of your initial paid subscription purchase if the service does not work as described and our support team is unable to resolve the issue.
What Qualifies for a Refund
- The service is completely inaccessible after activation and our team cannot resolve it.
- The channel package you paid for is materially different from what was advertised.
- Persistent technical issues attributable to our servers that we cannot fix within a reasonable time.
What Does Not Qualify
- Issues caused by your own internet connection, ISP throttling, router, or device.
- Incompatibility with hardware or apps not officially supported by us.
- Requests made after the 7-day window has passed.
- Reseller plans, bulk credit packages, and renewal payments.
- Accounts that have already used a free trial and are requesting a refund on the paid upgrade after the 7-day window.
- Refusal to allow our support team a reasonable opportunity to troubleshoot.
How to Request a Refund
Contact us through one of the following channels with your order details and a description of the issue:
- WhatsApp: use the WhatsApp button on our website.
- Contact form: https://iptvsuiss.com/#Contact
Please include your order ID, the email used at purchase, and a clear description of the problem so we can investigate quickly.
Processing Time
Approved refunds are processed within 5 to 10 business days. Refunds are issued in EUR to the original payment method. Your bank or card provider may take additional time to post the funds to your account.
Chargebacks and Disputes
If you believe your payment was processed in error, please contact us first. Filing a chargeback before contacting support may delay resolution and can result in immediate suspension of your account while the dispute is investigated.
Service Continuity After a Refund
Once a refund is approved and issued, your subscription is terminated and access to the service is removed. Refunds cannot be partially issued for unused time on a previously consumed period.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date at the top.
Governing Law
This policy is governed by Swiss law. Any disputes that cannot be resolved amicably will be subject to the competent courts of Switzerland.
Contact
For any questions about this Refund and Returns Policy, please contact us through our website at iptvsuiss.com.
